Possible Fixes for DX12 Error 0x887a0006 in Assassin’s Creed Shadows

Explore the common DX12 Error 0x887a0006 in games like Assassin’s Creed Shadows and its impact on gaming performance.

Recent reports of the DX12 error 0x887a0006 in Assassin’s Creed Shadows reflect a more significant part of the problem faced by modern AAA titles. Most likely, the launch was rushed without proper quality checks. The game fails to run at high settings, even on high-end hardware. If you’ve been gaming for a long, you are pretty familiar with this message: DXGI_ERROR_DEVICE_HUNG.

Issues like this are not unique to Assassin’s Creed Shadows. Something is going wrong with every upcoming title, and users are panicking on the forums. Issues like these reveal a pattern of GPU stress and software incompatibilities observed across most AAA titles. Ubisoft has a history of problems similar to the ones we discuss here. Some of them have appeared in Rainbow Six Siege, Watch Dogs Legion, etc.

In this case, we are dealing with a different error code, 0x887a0006. The root causes we can consider here are excessive draw calls, unstable DirectX 12 implementations, and hardware/software conflicts. Now that we have figured out what we are looking for, let’s proceed with the solutions that could fix your problem.

Troubleshooting DX12 Error 0x887A0006 in Assassin’s Creed Shadows

As we mentioned, the problem might be the game trying to overwhelm your GPU with too many draw calls, which leads to crashes, like the D3D 12 device hung or the DXGI_ERROR_DEVICE_HUNG issues gamers have encountered in the past.

Troubleshooting Steps

1. Update Graphics Drivers:
   • Please make sure that your graphics drivers are up to date. For Nvidia, use version 572.83 or later; for AMD, use version 25.3.1 or later. For Intel, use 32.0.101.6651 non-WHQL version
   • If updating doesn’t work, try returning to a previous version like Nvidia’s 572.70
   • It is recommended to do a DDU before installing/updating your GPU drivers
2. Run the Game in Windowed Mode:
   • Right-click the game in your library
   • Select ‘Properties’
   • In the launch options, add: -windowed
3. Disable Overlays:
   • Turn off Discord overlay, GeForce Experience overlay, Xbox GameBar, etc
4. Lower In-Game Graphics Settings:
   • Set everything to Medium or Low
   • Gradually increase the settings to find your sweet spot, or follow our optimal settings guide
   • Disable Frame Generation and check if things work correctly
   • On the Nvidia side, turn off DLSS, and Use FSR, and see if things help

Reaching Out to Ubisoft

If the above steps do not resolve the issue, please contact Ubisoft to help them address the problem with a patch.

1. Create a DxDiag Report
   • Press the Windows key + R
   • Type “dxdiag” and press Enter
   • Press the “Save All Information” button and select your preferred path to save the file
2. Check Event Viewer for Error Logs
   • Press the Windows key + R
   • Type “eventvwr” and press Enter
   • Expand “Windows Logs” and click on the “Application” button.
   • Look for any errors related to Assassin’s Creed Shadows or DirectX
3. Locate and Collect Game Crash Logs
   • Go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs
   • Look for log files related to Assassin’s Creed Shadows
4. Contact Ubisoft Support:
   • Go to Ubisoft’s support website
   • Create a new support ticket
   • Attach the DxDiag report, relevant Event Viewer logs, and game crash logs
   • Describe when and how the error occurs on your ticket
   • Follow up quickly with them upon receiving a response

Wrapping Up

We hope that these steps help you troubleshoot the DX12 error 0x887A0006. The best action is to wait for Ubisoft to acknowledge and patch the game. According to the latest information, Ubisoft and Nvidia are working on a DLSS problem.

At the same time, the company hasn’t revealed anything regarding the 0x887A0006 error. The solution will come sooner than expected. After all, over 1 million concurrent players on Steam are playing Assassin’s Creed Shadows. What a comeback!

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